What is your Shipping Policy?
Processing time for Most items will ship in 1-3 business days of *cleared* payment.
Items are packaged as carefully as I would like to receive them. All due care will be taken to package this item securely for shipping. While fancy packaging is nice, I prefer to use protective packaging to avoid damage and because I want to save you these unnecessary costs. I strive to give you great Customer Satisfaction!
Shipping to confirmed addresses only. No Shipping to APO's.
All shipping via USPS.
All domestic USA packages shipped using USPS Tracking and Delivery Confirmation.
If you do not receive the package and USPS confirms that the package has been delivered to the address provided, you will need to take the matter up with your post office. Check with your family member, neighbor or anyone else that may be taking in your mail, or tampering with your package deliveries.
Seller will not be held responsible for any lost packages or damage incurred once item leaves the shop and ships. Seller will not be responsible for items that have not been received when USPS confirms their arrival or delivery.
Insurance available at an additional charge. Please contact me.
We have no control over the length of time it takes the Post Office to deliver mail once the item is placed in their hands and a tracking number is sent to you. No Refunds for delayed items.
What is your Refund Policy?
We are unable to change or cancel orders once they have been submitted. Please place another order for any items you may have left off your original order. See our Return Policy for information on how to return any items you ordered in error.
You can return certain items that you are not happy with, you just need to pay Return Shipping costs. We are glad to do a refund. Printed Materials: Due to the content and nature of the item (printed materials) Refunds are Not offered on printed materials, patterns, pattern books. Buyer must contact Seller within 14 days of receipt of any other items. Any contact after that date and item will not be accepted for return. Item must be returned in original condition, with any Tags attached, and no evidence of perfume, cologne, cigar, pipe, cigarette smoke, pet hair, prior use or tampering. If in compliance, Refund issued as money-back via same manner as originally tendered.
Original shipping costs are non-refundable.
20% Restocking Fee May Apply
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Frugal New England Kitchen